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TYLER, Texas (KLTV) – Dispatchers are often those who answer the first call during an emergency, and the first to give directions. East Texas telecommunicators share their experiences throughout the pandemic.
“Basically, it’s a multi-casualty event every day,” UT Health East Texas EMS Director of Communications Michael Smith said about their experience throughout the pandemic. “Which is something that we may be used to dealing with every now and then. Now, it’s a constant event every single day. You’re seeing increased call volumes, increased hospital admissions.”
Smith said they transported 199 patients to the hospital on Tuesday. The average number of calls is about 150 per day, meaning they have seen an increase of about 25 percent…
