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The St. Joseph County 911 center says it’s in a staffing emergency right now– but, there’s help. Dispatchers are now getting 5% raises across the board and retention bonuses for staying on the team.
Leaders hope paying dispatchers more will help solve some of the problems.
The director says they’ve recently had several seasoned employees retire or move on to other jobs. It takes more than six months to fully train just one employee, so there’s no quick fix for short staffing either.
“It was a good idea to reward people for staying,” said Ray Schultz.
