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Calls to 911 have increased dramatically during the pandemic, across the country and right here at home.
REMSA Health is seeing a 200% increase at their call center – most, for non-emergency situation – and it’s putting a strain on the entire system.
“People are still having cardiac arrest, chest pain, and when we see those lower-acuity patients taking those resources, it’s putting major strains on the system and creating longer response times because the resources aren’t there anymore,” said Jerry Overton, President of International Academies of Emergency Dispatch. “The lower-acuity patients are suffering because they’re not getting the care they really need, and the high-acute patients are suffering because they need that ambulance there within four to eight minutes.” …
