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If you haven’t already, odds are good you’ll have to dial 911 at some point. Whether it’s an emergency happening to you or someone else, the voice on the other end offers a sense of calm in a storm when it’s needed most.
It’s a fast-paced career, but public safety dispatchers say there’s no job that compares. They’re the first line of defense because they are notified first when an emergency occurs. While calming frantic callers, they simultaneously communicate with the responding agency.
Dispatchers are key members of an efficient, well-trained team of public safety professionals. One of those members is Florence Prickett, a dispatcher and 12-year veteran of Huntsville Fire & Rescue…
