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When it becomes necessary to call 911, the one needing help wants a calm, knowledgeable, reassuring voice to be on the other end. When police officers or first responders are sent on an emergency call, they want the voice giving them the details to be calm, knowledgeable and reassuring as well.
When Diana Santiago and Triston Lanham are the dispatchers, those attributes are in full force.
“I have received so many compliments on these two from both our first responders and from the public,” said Montana Boggess, director of the county’s 911 center. “All my dispatchers do a good job, but these two are the gold standard.”
Lanham and Santiago came to the Jackson County 911 center through different paths…
