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LONGMEADOW – Longmeadow Town Manager Lyn Simmons told the Select Board that its regional dispatch partner, WESTCOMM, is moving toward the “priority dispatch platform.” She said it adds a quality control aspect to its service and, “eventually result in full accreditation for WESTCOMM, making WESTCOMM one of only a few accredited dispatch centers in New England.”
Select Board member Thomas Lachiusa reported that he had called 911 from his cell phone for a fire emergency and was transferred to Enfield before being rerouted to Longmeadow. Simmons replied, “It’s actually not a WESTCOMM issue, it’s a cellular issue. This would have happened with or without WESTCOMM.” She explained that a cellular 911 call “pings” off nearby towers to triangulate the caller’s position and the call is routed to the closest dispatch center to that caller. If the person is near the border of another town, it may route them there…
