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CARROLLTON, Texas — Technology is making it easier to call 911 for help in an emergency, but some experts say it’s also making it easier to dial the number by accident.
Operators at the North Texas Emergency Communications Center in Carrollton are picking up more 911 calls that end up being a dead air or a simple pocket dial.
Operator Kristian Smith says she picked up one call last week and received only silence in response. “… No one’s on the line.”
Smith says she gets that several times a day as she answers calls from NTECC’s four city service area in northern Dallas County…
