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The Pueblo Fire Department’s average total response time increased last year to nearly 10 minutes, and the department leader said a growing service area and new dispatch system are the main reasons for the rise.
The total response time for all emergency calls — that is, the time from when the dispatcher picks up the phone to when the responders make it to the emergency — averaged 9 minutes, 53 seconds in 2020. That’s up from 9:29 in 2019 and 8:38 in 2018.
Their 2020 benchmark goal was 6:20.
“What’s really important is that the city is growing and there’s parts of the city that we can’t get to in the timeline we’d like to for 911 response. That was really critical,” said Fire Chief Barbara Huber…
