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The Southside City Council voted to transfer dispatching duties to the Etowah County Communication District — a move that should shave precious minutes off the time it takes to get help on the way in an emergency.
“The move is an attempt to reduce response time by removing a redundant step in the call-taking process,” Southside Fire Chief Wade Buckner said.
Currently, the chief said, when someone in Southside calls 911, the call goes to the Etowah County 911 Center, where dispatchers determine what the emergency is and nature of the call, and get the caller’s information. Then the call is transferred to Southside, where Buckner said the call-taking process starts over again…
