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Redcom dispatcher William Buck was nearly eight hours into a 12-hour shift on June 29 when he took a 911 call about an unconscious 12-year-old boy in Santa Rosa.
He collected information for paramedics to reach the child before instructing an older sister on how to perform CPR. As he passed along directions to the sister his colleagues in the Santa Rosa dispatch center listened intently.
Paramedics soon arrived and Buck turned the case over to their care. Ending the call, he pushed back his desk chair and stood for a moment to gather his thoughts as the room fell silent. His brief pause were the only signs…
