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SEMINOLE COUNTY, Fla. — Last week’s release of the 911 calls from Surfside illustrated the horror in South Florida when the condominium collapsed, killing dozens of people.
For many people, 911 dispatchers are the first people they turn to for help. Local 911 dispatchers in Seminole County say the mental toll the role takes is tough but the job itself is so important.
“Every day is different,” said Beth Facello, assistant supervisor with the Seminole County Fire EMS Emergency Communications Center. “There’s no telling what type of call you’re going to get each time you pick up the phone.”
Facello has worked in Seminole County’s Fire and EMS emergency communications center for the past six years, taking calls from people on what’s often the worst day of their lives in situations that leave a deep impact on both the caller and dispatcher…
