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Many in the call center are working up to 16-hour shifts to cover for short staffing, and employees with disciplinary actions against them are continuing to work.
TOLEDO, Ohio — We all hope we never have to call 911, but if we do, we expect someone will answer the call fast.
But there is growing concern that’s not happening in Lucas County, according to more than five 911 dispatchers and call takers who spoke anonymously with WTOL 11.
“You can’t slack on any call, because no call is typical,” said one 911 call-taker…
