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After switching to a simplified communication strategy, Los Angeles emergency dispatchers got more 9-1-1 callers to initiate early CPR on people with out-of-hospital cardiac arrest (OHCA), especially callers speaking limited English.
In a retrospective cohort study, the rate of callers with limited English proficiency engaging in telecommunicator CPR increased significantly from 28% to 69% after the City of Los Angeles 9-1-1 Dispatch Center transitioned from using the standard Medical Priority Dispatch System (MPDS) to using the Los Angeles Tiered Dispatch System (LA-TDS)…
