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Answers emergency and non-emergency calls from the public utilizing a variety of communications devices such as a telephone and a radio; gathers critical information, utilizes Computer Aided Dispatch System (CAD) to promptly and accurately record information from calls and dispatch the appropriate resources such as police, fire, and/or other emergency personnel; analyzes conflicting and/or limited information to direct first responders to the scene; coordinates mutual aid as needed; acts as an Emergency Medical Dispatcher (EMD), provides instructions prior to the arrival of emergency personnel to assist caller with medical care and mental distress; maintains radio log; prepares & types reports and correspondence; maintains proper files for correspondence and reports…
