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Durham, N.C. — Records obtained by WRAL Investigates show staffing shortages at Durham’s 911 center have delayed emergency response times by as much as 13 minutes this year.
Firefighters routinely report issues with 911 dispatches to city officials, and WRAL obtained details of those reports late Monday following a public records request. More than 40 incidents have been recorded during the first four months of this year
At least a third of the incidents were linked staffing problems at the 911 center, which has forced the city to route almost 10 percent of its calls to the Raleigh-Wake County 911 center…
