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This position will be reporting to a supervisor under general supervision, using independent judgment and knowledge to perform daily responsibilities. Leads are vital to daily operations of police dispatch personnel and 911 operators in the Emergency Communications Center. Leads will be responsible for mentoring, developing and coaching operators and dispatchers. At times you may provide leadership, work assignments, evaluation, training and guidance to others. You will work alongside other leads and supervisors with varying experience and days off. Leads will need to be able to work shift work. Shift assignment is not permanent, shift bids are conducted with rotating days off, allowing for movement. Weekend and holiday shift work is required.Leads are responsible for maintaining 24 hours/7 days a week operations. They will monitor performance, create shift daily reports to track shift activity, monitor equipment functionality, notify appropriate departments of equipment/system failures, assist with complex calls and make notifications to other divisions. Leads will need to be able to effectively handle conflict and uncertain situations…
