Early hang-up calls are a common problem for Buchanan County dispatchers, something that can make the process more difficult for emergency responders.
Sometimes callers hang up out of frustration or thinking it will lead to a faster response time, Melody Reese, a Buchanan County emergency medical dispatcher, said. But it’s important to stay on the line so dispatchers know if a situation changes.
“Your call may have started with chest pain and now, a minute into the call, that patient’s gone unresponsive,” she said. “We want to know that so we can update the crew… READ MORE
