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HAMPDEN – Dispatch Director Anthony Gentile updated the Hampden Board of Selectmen on the status of transitioning emergency dispatch to the Town of Wilbraham. On May 18, emergency calls from landlines and mobile devices were transferred to Gentile’s operation. He said that there were “bumps in the road,” but fewer than he had expected.
The bump he referred to was a communications issue on May 20 in which a dispatch center transmission was not received by the Hampden Fire Department. Gentile said that technicians looked at the problem on Wilbraham’s end but were unable to reproduce the incident. Hampden Police Chief Scott Trombly reported that its communications company, Marcus Communications, found the town’s equipment was in working order. The incident occurred again on May 21, but has not happened since…
