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“We are the go between,” said Wells. “When they need assistance, we’re the ones they call and it’s our job to see to it that they get what they need, whether it’s medical or police; whatever they’re calling on, it’s our job to see to it that they get it.”
“No one calls the police department when they’re having a good day, so it’s our job, us as dispatchers, to de-escalate and get as much information as quickly as possible.”
Thankfully, things are not always hectic in the dispatch office, though Downey’s dispatchers ask that you refrain from ever using the word “quiet.”
According to Flinn, there are busier times of the year…
