SALT LAKE CITY (KUTV) — Too many 911 callers are still waiting too long to speak to someone at the state’s largest dispatch center, auditors told a legislative audit committee Monday.
The Salt Lake Valley Emergency Communications Center (VECC), which handles 25% of 911 calls in Utah, was dinged by auditors last year for failing to meet national standards for answering 911 calls, but auditors found things have not improved much after 6 months.
Forty-seven percent of 911 callers to VECC are placed on hold, around 25% of those calls are on hold for more than 20 seconds. Approximately 7% of 911 callers are on hold for more than a minute, according to the audit update... READ MORE
