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Amy Gilliland wasn’t even supposed to be working that day. She swapped shifts with another Marblehead dispatcher who needed the day off. Then came the 9-1-1 call she will never forget.
“I answer the call, but no one’s talking,” Gilliland remembers. “I look up the address and I send two officers down to Elm Street. All of a sudden I hear a voice in the background and I think, ‘Boy, that sounds familiar.’ It’s my sister’s boyfriend who has come to kill her. He has her on the floor with a sharp object to her neck…
