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To the Editor:
The Ontario County Office of Sheriff 9-1-1 dispatchers (aka telecommunicators) truly are the vital link between those needing emergency assistance after calling 9-1-1 and the responders in the field.
We rely on these highly trained communication professionals to remain calm while performing numerous highly stressful tasks at the same time. At any given moment, a phone call may be received requiring them to immediately dispatch officers to a domestic situation while trying to tell a crying victim on the phone to remain calm and get to a safe location…
