‘Heroes Behind the Headsets’: KSP dispatchers often first voice heard on person’s worst day (KY)

HICKORY — They are often the first voices a person will hear in the event of an emergency. They are an unseen lifeline in a time of distress. They are called “heroes behind the headsets” for good reason.

Telecommunicators, or dispatchers, with Kentucky State Police form a tight unit that is available 24 hours a day, seven days a week, and 365 days a year to connect the public to an agency which can provide needed help…