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They are the unsung heroes of the front lines of first responders working 24 hours a day, seven days a week, 365 days a year, unseen and unthought of by most. That is until someone needs to call 9-1-1. They are the dispatchers that answer our emergency calls and send out police, medical, and fire services to try and save the day.

Last week was National Dispatch Week. According to NPSTW.org, Each year, the second whole week of April is dedicated to the men and women who serve as public safety telecommunicators…