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COLUMBUS, Miss. (WCBI)- The person on the other end of the line may just be the critical link in an emergency. Operators in local emergency centers are called telecommunicators. It’s their job to match a caller and their needs with the best and fastest responder; their duties seem simple, but they are essential.
“The 911 dispatchers actually take calls coming in from citizens and they dispatch those calls to emergency responders to be it fire, law, ems. They keep the caller on the phone to make sure they get all the information from the caller to give to the responding agency,” said Lowndes County EMA director Cindy Lawrence.
