BREVARD COUNTY • PALM BAY, FLORIDA – The Palm Bay Police Department honored Erica Kincaid as the 2020 telecommunicator of the year.
Palm Bay police officials said that throughout the unprecedented year of 2020, there hasn’t been much that Kincaid hasn’t done to exemplify herself as a 9-1-1 “unsung hero.”
“Erica has a hand in almost every operation within the Communications Center; from manning a position, training new employees, supervising her shift, managing the agency’s CJIS and DAVID operations, and playing a monumental role in building an entirely new CAD system from the ground up – Erica is truly a behind-the-scenes 9-1-1 hero at our agency,” said officials in honoring Kincaid… READ MORE
