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DESCRIPTION Personnel in this position are responsible for properly deploying and monitoring the status and locations of all on-duty units. These individuals must use approved System Status Management techniques which ensures the efficient and appropriate use of those resources. Controllers serve as the first contact with callers and, therefore, will often be called upon to calm and direct the actions of lay persons, prior to the arrival of EMS personnel. Controllers must have intricate knowledge of the service area to ensure deployment of appropriate units and to provide direction to ambulance personnel. Due to the job being time sensitive, applicants must possess the innate ability to multitask, while maintaining a high level of accuracy…
