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POCATELLO — An effective dispatcher is part psychologist, part internet investigator and part advice nurse, all packaged neatly in the wrapper of an expert customer service provider.
Pocatello Police Department dispatcher April Neal hits all those nails on the head, according to dispatch lead Stephanie Harris.
“Her empathy; her passion; her work ethic; her ability to multi-task,” Harris said, listing the attributes that make Neal good at her job. “Her ability to remain calm in the heat of the moment, in the chaos…
