How would you respond to an agitated caller who tells you he has a sawed-off shotgun pointed at his face and is going to kill himself unless you can give him a reason to live?
That’s the kind of scenario that 911 dispatchers at the Volusia Sheriff’s Office Communications Center face regularly. It’s their job to find out what’s wrong and keep the caller alive as well as the police, firefighters and paramedics who are sent to the scene to help… READ MORE
