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Rio Gilinski had only been a 911 emergency operator for 10 months in Jackson County, Oregon, when a very “special” call came in. It was a call from a taxi driver in the city of Ashland, and he was carrying a woman who was carrying something of her own… a baby. And that baby was ready to be born. NOW!.

That was quite a lot to put on Rio…. there were emergency operators that had worked there for 15 years and never received such a call. And now, Rio, the virtual emergency rookie, was in the hot seat…