Over two years ago, when Atlanta Mayor Keisha Lance Bottoms announced a 30% pay raise for the city’s police officers, it was heralded as a big win for department morale, recruitment and retention.

Not included in that group of employees who got the bonus were the dozens of 9-1-1 operators who work in a call center on Peachtree Street less than a mile north of Atlanta Police Department headquarters. They answer thousands of emergency calls every day and dispatch police officers across the city, a demanding job made more stressful by the pandemic… READ MORE