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MARTINSBURG — The first steps toward big change for the Berkeley County 911 Dispatch Center were made Thursday morning with the approval of multiple new positions to streamline emergency response services and better utilize the skills of staff.
Jen Swisher, the county’s new 911 director, said after analyzing the workflow, strengths and weaknesses of her new work environment, she has come up with a few ideas to help ensure staff and citizens are giving and receiving the best care possible…
