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ROSEVILLE — When people call 911, they usually don’t think much about the person on the other end of the line — after all, callers have other things on their minds. But the voice answering the phone can often hold life and death in their hands.
That kind of responsibility can weigh on people who go in and walk people through what are sometimes the worst days of their lives. The dispatchers at the South East Regional Emergency Services Authority know that experience all too well…
