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PARMA, OH—An unexpected outage last week at the Cuyahoga Emergency Communications System (CECOMS) led to a Parma family in desperate need of medical attention calling 9-1-1 without anyone picking up.
“On Nov. 5 at 4:10 a.m., CECOMS experienced an outage,” Cuyahoga County Communications Specialist Dale Armbruster said. “When the dispatcher realized the system was down, they immediately called the vendor, CallWorks, which dispatched a technician…
