Read Full Article | View Source

Stay calm, no matter what.

After more than two decades as a communications operator for the London Fire Department, Ida Piroli has learned that keeping her cool is the most critical part of the job.

“You need to help these people in their most difficult times,” Piroli said. “But inside, you could be screaming. You could be afraid. But you can’t let that show. You’re trained to do these things, and that comes shining through. You get through it…