Many buildings use video and audio monitoring, transmitting data to monitoring centers, which contact first responders when alarms are triggered. But even in 2020, information about a scene where an alarm was triggered is still often relayed to first responders by telephone.
“Video or audio data may be available in a monitoring center, and a description of what the operator sees or hears is commonly relayed to the ECC [Emergency Communications Center] verbally,” says Celia T. Besore, MBA, CAE, executive director of The Monitoring Association, the trade organization representing the professional monitoring industry…READ MORE
