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The past year has brought more innovation, technology, and open lines of communication to public safety than ever before. We have seen the NextGen911 initiative gain traction and some states deploy emergency communications technologies in every public school. However, the influx of 911 calls that were made at the beginning of the coronavirus outbreak clearly displayed how strained and outdated systems truly are. Despite the progress we’ve made, the COVID-19 pandemic is proving time and again that we still have work to do to upgrade emergency communications.
