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LEXINGTON, KY. (April 14, 2020)  We all hear of first responders — the police, fire and paramedic crews that are first on scene of emergencies. But the literal first responders of first responders are the communications officers who take calls about those emergencies.

April 12-18 is designated National Public Safety Telecommunicators Week (NPSTW), a time to recognize those personnel without whom public safety officers would not be able to perform their work…