School of hard knocks: 911 operations in the COVID-19 era

Boxer and pop philosopher Mike Tyson once opined that “everyone has a plan—until they get punched in the mouth.” Without question, the COVID-19 pandemic has punched the public-safety/emergency-response community squarely in the mouth—and hard. But the community’s resiliency and creativity is enabling it to fight back equally hard, and the lessons being learned through the experience will better prepare public-safety and emergency-response agencies for the future… READ MORE