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Four years ago, the situation at Pitkin County’s 911 emergency dispatch center was on the brink of disaster.

Chronic problems at the critical agency, including understaffing, low morale, low pay and employee wellness issues, coupled with an inability to find a director, led Sheriff Joe DiSalvo and other officials to consider possibly going to a regional solution with Grand Junction as the hub.

“We were struggling to find a leader,” DiSalvo said. “Then all of a sudden…