After more than a decade as a fire dispatcher, Jason Molina knows what questions to ask so callers can get the help they need and feel better for getting it.
“The people that we talk to are having the worst days of their lives,” Molina said. “You have to be able to empathize with them.”
Now, during the coronavirus pandemic and National Public Safety Telecommunicator Week, Molina and his fellow dispatchers are being… READ MORE
