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NEW BEDFORD — Jessica Melo recalls the elderly woman on the other end of the phone who could hardly breathe.
A New Bedford Police Department dispatcher for two and a half years — a former medical assistant with no law enforcement background who had to learn “a whole new language” to become a dispatcher — Melo immediately went to her COVID-19 protocol and her training, asking the woman a series of questions meant to assess whether she might have the coronavirus…
