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They are, in the words of Pasadena Police Lt. William Grisafe, “the first first-responders.”
Before police officers or firefighters or EMS workers arrive at some crime or crisis, dispatchers are already in gear…the first point of contact for the public, the first source of vital and often life-saving information for those racing to the scene or those waiting for help.
April 12-18 is National Public Safety Telecommunications Week, which honors these unsung, behind-the-scenes civilians who often are the ignition keys to public safety – and whose jobs require a grace…
