NASHVILLE, TN (WSMV) — They might be behind the scenes, but they are crucial first responders.
“The very first voice that they hear,” says Alisa Franklin. “I guess it’s been said that we’re the first, first responders although we don’t get recognized that much. Whenever someone’s in a crisis, we’re the first person they contact.”
Franklin has been working as a Metro 911 dispatcher for the last 27 years and she’s been there for every call you can imagine… READ MORE
