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LACONIA — The homeowner whose house is on fire. The woman whose ex-boyfriend is trying to break the door down. The guy who has just come home to find his roommate unconscious on the floor — perhaps from a drug overdose. The wife whose husband is having a heart attack.
For people in these and other traumatic situations, the first help they receive is not from a police officer, firefighter or EMT. It’s from an emergency dispatcher. They are protectors of public safety who do…
