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n the basement of Danville City Hall, there’s a large room behind a sturdy, locked door. Inside, the overhead fluorescent lights are dim, which is how the 911 call center dispatchers like it. The atmosphere is serene and quiet — until an alarm sounds and a dispatcher answers an emergency call.
Krystal Francis-Blackburn has worked at Danville’s 911 call center for six years, and is now the second-shift supervisor. She said dispatchers talk with people everyday who need some type of…
