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Marie Carpenter is the Public Safety Communications Center Manager for the Cottonwood Public Safety Communications Center. She explains for the function of the center and some of the adjustments dispatchers are making in how they interact with callers since COVID-19 pandemic protocol was implemented.
April 12-18 is National Public Safety Telecommunicators Week, when we honor dispatchers and others who help first-responders get information they need, when they need it, we take a look at the challenges dispatchers face in the COVID-19 era.
