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Jamie Acosta still remembers the first call in which someone died. Over the phone, she learned that a 16-year-old had wrapped his car around a telephone pole. Afterward, she replayed it in her head, trying to figure out if she somehow could have gotten the ambulance to the scene faster.
She went home in tears, she said. This kid is dead, she told her boyfriend. And I don’t know if I did everything right. I don’t know if I could have saved him…
