Read Full Article | View Source
WEST DES MOINES — You learn something new every day, and today that new fact for some of us is that 911 dispatchers aren’t recognized as first responders.
Dispatchers sometimes hear the worst of the worst.
“Things that you hear are not normal things people would hear,” said Jessica Frunzar, a training coordinator with Westcom Emergency Communications.
“You hear the child crying in the background because his parents are fighting….
