MOSES LAKE — “I can’t understand you when you yell into the phone, I need you to breathe,” a dispatcher at the Multi Agency Communications Center, also known as MACC Dispatch, says calmly into the receiver.
A caller, breathless, has just dialed 911 to report a violent family member. Unlike in the movies, the dispatcher’s first question isn’t “what’s your emergency,” but instead “what’s your address… READ MORE
